I think it’s up to the manager - if you’re having trouble managing your workload it might be a cost effective solution as opposed to making a new hire. Our current sponsor fulcrum will give you a 30 day trial if you’re interested: https://www.fulcrumapp.com/lps/safety-promo?utm_source=syndication&utm_medium=paid&utm_campaign=safety-knights

There are a ton of SMS out on the market right now. Most of them probably give out trials too. Not harm in demoing a few to see which one you like

As soon as budget allows! I'm truly a systems guy and believe tech is the key to solving inefficiencies and improve results

From a business standpoint you have to sell it as beneficial to them. Once your process is determined and put into play it makes any turnover in the company that much smoother. The processes are already in play that can be followed. The road map is written to follow until it's time to make improvements.

When work process changes and internal sms is not up-to-date